About the AAA Approved Auto Repair Facilities Program
Whether your car breaks down or you need routine maintenance, you can trust an AAA Approved Auto Repair Facility. AAA Approved Auto Repair Facilities meet AAA's highest standards for automotive repairs and maintenance.
Service Guarantees
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Each facility retains highly qualified automotive technicians who are certified by the National Institute for Automotive Service Excellence (or equivalent).
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Upon request you will be provided a written estimate. The cost of work performed will not exceed the written estimate by more than 10% unless authorized by you in advance.
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Repairs, including parts and labor, are guaranteed by the facility for 12 months or 12,000 miles, whichever comes first (unless otherwise noted on the repair order).
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Many facilities also participate in the Show Your Card & Save program, which offers additional savings.
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As evidence of the work performed, all replaced parts will be returned to you upon request, with the exception of those that must be returned to the manufacturer under a warranty or exchange program.
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In the event that you are unable to reach a repair dispute resolution with an AAA Approved Auto Repair facility, AAA will investigate and mediate the case. The AAA Approved Auto Repair facility will accept AAA's decision. |
Below are the results from the AAA Survey of DuPage Tire & Auto Center, Inc.
AAA CHICAGO
APPROVED AUTO REPAIR
QUESTIONNAIRE EVALUATION SHEET
APPLICANT: DUPAGE TIRE & AUTO CENTER, INC. AT 1200 E. ROOSEVELT ROAD, LOMBARD, IL 60148 |
DATE: 10/08/2003
RATING CATAGORIES |
# YES |
# NO |
% YES |
1.QUALITY OF SERVICE |
40 |
0 |
100 |
2. CAR READY WHEN PROMISED |
39 |
1 |
98 |
3. CAR CLEAN WHEN RETURNED |
40 |
0 |
100 |
4. REPAIR COST AS ESTIMATED |
40 |
0 |
100 |
5. CLEAN FACILITY AREAS |
40 |
0 |
100 |
6. KNOWLEDGABLE, COURTEOUS & EFFICIENT PERSONNEL |
40 |
0 |
100 |
7. QUESTION, PROBLEMS & COMPLAINTS HANDLED WITH CARE |
40 |
0 |
100 |
8. WOULD RECOMMEND TO FRIENDS FOR REPAIR SERVICE |
40 |
0 |
100 |
OVERALL RATING: |
Excellent |
Good |
Fair |
Poor |
|
37 |
3 |
0 |
0 |
Each committee member should carefully evaluate the individual questionnaire comments. The "% Favorable" is based on the total number of "Yes" and "No" entries for that category. The acceptable standard for each rating category is 90% favorable or better.
Below is a detailed summary for: DUPAGE TIRE & AUTO CENTER, INC. at 1200 E. ROOSEVELT ROAD, LOMBARD, IL 60148
Date: 10/08/2003
Questions:
Q1 - How long have you been dealing with this facility?
Q2 - How long has it been since your vehicle was serviced or repaired at this facility?
Q3 - Was the work done to your satisfaction?
Q4 - Was the car ready when promised?
Q5 - Were grease marks and oily fingerprints removed after service was completed?
Q6 - Was the estimate adhered to, or if additional was was required were you consulted?
Q7 - Were all facility areas you observed clean and tidy, including the waiting room and rest rooms?
Q8 - Were the personnel knowledgeable, courteous, and efficient?
Q9 - Were questions, problems, or complaints handled well?
Q10 - Would you recommend this facility to your friends for services?
Q11 - How would you rate this facility overall? Excellent, good, fair, poor.
I.D. |
Q1 |
Q2 |
Q3 |
Q4 |
Q5 |
Q6 |
Q7 |
Q8 |
Q9 |
Q10 |
Q11 |
Additional Comments |
01 |
1mo |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
Wonderful, courteous, kind people. |
02 |
5yr |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
Excellent garage. |
04 |
2yr |
9mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
Very good, but expensive. |
05 |
2yr |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
Terrific place and extremely courteous people. I will continue to go to them. |
06 |
6yr |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
I am very pleased with their service. |
07 |
3yr |
1wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Good |
The labor is too high. |
08 |
1yr |
3mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
They were wonderful. |
09 |
2wk |
2wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
They were honest with me and I will use them again. |
11 |
1yr |
2wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
They are the best.They can answer all question at my level. |
12 |
3yr |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
No. |
14 |
10yr |
2wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
Absolutely nothing to complain about. |
15 |
13yr |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
No. |
16 |
3yr |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Good |
I go there because I know I can trust them. |
17 |
6yr |
1wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
They are always good and consistent in their work. |
21 |
2mo |
2wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
They are great! |
22 |
5yr |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
They deliver what they say they will. |
23 |
3yr |
2wk |
Y |
N |
Y |
Y |
Y |
Y |
Y |
Y |
Good |
They were a day late on when the car was promised. |
24 |
2yr |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
Gald we found them. |
25 |
5yr |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
Very honest -- our whole family goes there. |
28 |
12yr |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
They are trustworthy.I can't imagine going anywhere else. |
29 |
5yr |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
No. |
30 |
10yr |
2wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
No. |
31 |
5yr |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
I have always been satisfied. The times I have had a complaint they have takedn care of it right away at their own expense. |
33 |
10yr |
2wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
I have recommended them several times. Like me, they are all very pleased. |
35 |
2yr |
1wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
No. |
39 |
7yr |
2wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
Nice people. |
41 |
10yr |
2wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
The best auto service place I have ever experienced. |
44 |
3yr |
2wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
They did a great job. |
46 |
1mo |
1wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
I had two care in and 8 tires replaced in one month.They did a great job! |
47 |
1mo |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
No. |
48 |
1mo |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
They are number one. |
49 |
2mo |
2mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
No. |
50 |
3mo |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
No. |
52 |
2wk |
2wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
No. |
61 |
9yr |
2wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
I love this place. They are the best. |
63 |
12yr |
1da |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
In the past 12 years I have never had any problems with them. |
64 |
3yr |
1mo |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
They are great about scheduling appointments and getting me in when I really need to be in. |
66 |
12yr |
1wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
They are very honest. |
68 |
15yr |
2wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
I trust them completely. |
72 |
1yr |
2wk |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Excellent |
Very nice and helpful. |