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Auto Repair With Personal Care!

 

o Monday, September 01, 2014
   

 

About the AAA Approved Auto Repair Facilities Program

Whether your car breaks down or you need routine maintenance, you can trust an AAA Approved Auto Repair Facility. AAA Approved Auto Repair Facilities meet AAA's highest standards for automotive repairs and maintenance.

Service Guarantees

*

Each facility retains highly qualified automotive technicians who are certified by the National Institute for Automotive Service Excellence (or equivalent).

*

Upon request you will be provided a written estimate. The cost of work performed will not exceed the written estimate by more than 10% unless authorized by you in advance.

*

Repairs, including parts and labor, are guaranteed by the facility for 12 months or 12,000 miles, whichever comes first (unless otherwise noted on the repair order).

*

Many facilities also participate in the Show Your Card & Save program, which offers additional savings.

*

As evidence of the work performed, all replaced parts will be returned to you upon request, with the exception of those that must be returned to the manufacturer under a warranty or exchange program.

*

In the event that you are unable to reach a repair dispute resolution with an AAA Approved Auto Repair facility, AAA will investigate and mediate the case. The AAA Approved Auto Repair facility will accept AAA's decision.

Below are the results from the AAA Survey of DuPage Tire & Auto Center, Inc.

AAA CHICAGO
APPROVED AUTO REPAIR
QUESTIONNAIRE EVALUATION SHEET

APPLICANT: DUPAGE TIRE & AUTO CENTER, INC. AT 1200 E. ROOSEVELT ROAD, LOMBARD, IL 60148


DATE: 10/08/2003

RATING CATAGORIES

# YES

# NO

% YES

1.QUALITY OF SERVICE

40

0

100

2. CAR READY WHEN PROMISED

39

1

98

3. CAR CLEAN WHEN RETURNED

40

0

100

4. REPAIR COST AS ESTIMATED

40

0

100

5. CLEAN FACILITY AREAS

40

0

100

6. KNOWLEDGABLE, COURTEOUS & EFFICIENT PERSONNEL

40

0

100

7. QUESTION, PROBLEMS & COMPLAINTS HANDLED WITH CARE

40

0

100

8. WOULD RECOMMEND TO FRIENDS FOR REPAIR SERVICE

40

0

100

OVERALL RATING:

Excellent

Good

Fair

Poor

37

3

0

0

Each committee member should carefully evaluate the individual questionnaire comments. The "% Favorable" is based on the total number of "Yes" and "No" entries for that category. The acceptable standard for each rating category is 90% favorable or better.

Below is a detailed summary for: DUPAGE TIRE & AUTO CENTER, INC. at 1200 E. ROOSEVELT ROAD, LOMBARD, IL 60148

Date: 10/08/2003
Questions:

Q1 - How long have you been dealing with this facility?
Q2 - How long has it been since your vehicle was serviced or repaired at this facility?
Q3 - Was the work done to your satisfaction?
Q4 - Was the car ready when promised?
Q5 - Were grease marks and oily fingerprints removed after service was completed?
Q6 - Was the estimate adhered to, or if additional was was required were you consulted?
Q7 - Were all facility areas you observed clean and tidy, including the waiting room and rest rooms?
Q8 - Were the personnel knowledgeable, courteous, and efficient?
Q9 - Were questions, problems, or complaints handled well?
Q10 - Would you recommend this facility to your friends for services?
Q11 - How would you rate this facility overall? Excellent, good, fair, poor.

I.D.

Q1

Q2

Q3

Q4

Q5

Q6

Q7

Q8

Q9

Q10

Q11

Additional Comments

01

1mo

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

Wonderful, courteous, kind people.

02

5yr

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

Excellent garage.

04

2yr

9mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

Very good, but expensive.

05

2yr

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

Terrific place and extremely courteous people. I will continue to go to them.

06

6yr

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

I am very pleased with their service.

07

3yr

1wk

Y

Y

Y

Y

Y

Y

Y

Y

Good

The labor is too high.

08

1yr

3mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

They were wonderful.

09

2wk

2wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

They were honest with me and I will use them again.

11

1yr

2wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

They are the best.They can answer all question at my level.

12

3yr

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

No.

14

10yr

2wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

Absolutely nothing to complain about.

15

13yr

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

No.

16

3yr

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Good

I go there because I know I can trust them.

17

6yr

1wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

They are always good and consistent in their work.

21

2mo

2wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

They are great!

22

5yr

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

They deliver what they say they will.

23

3yr

2wk

Y

N

Y

Y

Y

Y

Y

Y

Good

They were a day late on when the car was promised.

24

2yr

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

Gald we found them.

25

5yr

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

Very honest -- our whole family goes there.

28

12yr

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

They are trustworthy.I can't imagine going anywhere else.

29

5yr

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

No.

30

10yr

2wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

No.

31

5yr

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

I have always been satisfied. The times I have had a complaint they have takedn care of it right away at their own expense.

33

10yr

2wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

I have recommended them several times. Like me, they are all very pleased.

35

2yr

1wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

No.

39

7yr

2wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

Nice people.

41

10yr

2wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

The best auto service place I have ever experienced.

44

3yr

2wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

They did a great job.

46

1mo

1wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

I had two care in and 8 tires replaced in one month.They did a great job!

47

1mo

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

No.

48

1mo

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

They are number one.

49

2mo

2mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

No.

50

3mo

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

No.

52

2wk

2wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

No.

61

9yr

2wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

I love this place. They are the best.

63

12yr

1da

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

In the past 12 years I have never had any problems with them.

64

3yr

1mo

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

They are great about scheduling appointments and getting me in when I really need to be in.

66

12yr

1wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

They are very honest.

68

15yr

2wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

I trust them completely.

72

1yr

2wk

Y

Y

Y

Y

Y

Y

Y

Y

Excellent

Very nice and helpful.

 


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